Support
FAQs
Congratulations, you have received an email that's been encrypted with the PaliApps secure email service. If you are not already using one of our apps, click the link in the secure email to open the web viewer. You will also have received another email with your temporary account password. This temporary account provides you with read only access to the service. Simply drag the securemessage.ssm file to the web viewer and enter your email address and account password when asked.
If you are sure your password is correct, or you are unable to reset it, please contact us using the form on this page so we can help to resolve the issue.
Please check your mailbox for the temporary account email and click the 'Upgrade' button. You can try the service for 30 days free of charge.
To request a password reset use the form on this page.
or
From within the Outlook Add-in or the mobile apps click 'Forgot password' on the login screen.
Use your email address to login.
To reinstate your account please contact us using the contact form or email address listed on this site.
The recipient(s) will receive your encrypted email and a separate email with details of their temporary account enabling them to read the message. They will also be given the option to upgrade to a full account so they can reply to you and send secure emails of their own.
If you wish to cancel your subscription please notify us using the contact form or email address listed on this site.
If you wish to unsubscribe simply click the unsubscribe link in any newsletter email you've received from us or, notify us using the contact form or email address listed on this site.